infoedge blog

Insights, information and viewpoints from an infoedge perspective.

Regina Liang

Thanks to her healthcare background, Regina is skilled in detailed research and clinical patient care – two items her infoedge clients care deeply about. At infoedge, she intends to initiate change in the healthcare industry with innovative solutions to optimize patient engagement and influence the continuum care spectrum from a preventative viewpoint. Prior to joining infoedge, Regina helped hospital systems improve their revenue cycle and billing processes, resulting in decreased revenue loss and profit-generating contract negotiations. Regina holds a bachelor’s degree in biological sciences from University of California. With a passion for travel and new cultures, Regina’s goal is to explore all seven continents. 

Recent Posts

Chatbot Fail? Chatbots Can be Great, but What are the Pitfalls? Part 2

Posted by Regina Liang on Apr 30, 2019 9:07:00 AM

This post is co-authored by Regina Liang and Charles Plummer, representing the Customer Experience and Information Analytics services. Contact Regina or Charles to learn more. 

Read More

Topics: Information Analytics, Customer Experience

How Edge Computing and the Internet of Things Will Impact Healthcare

Posted by Regina Liang on Jan 18, 2019 12:28:00 PM

Healthcare devices generate a tremendous amount of data. Too much, in the minds of some doctors, who worry the flood of information generated not only by devices in healthcare settings but also by emerging "recreational" health monitors and in-home health tech, can lead to "data overload" that will cause providers to lose the forest for the trees and misdiagnose patients. Healthcare IT professionals also fret about the challenge of storing and analyzing this fire hose-volume stream of data. And for good reason. The so-called "internet of everything" – networked products which in the healthcare field run the gamut from pacemakers to MRI machines – is expected to generate a staggering 507.5 zettabytes (that's 507.5 trillion gigabytes) of data by 2019.

Read More

Topics: Healthcare, big data, data, data footprint, iot, internet of things

AI-powered chatbots -- a faster way to engage

Posted by Regina Liang on Sep 11, 2018 9:34:17 AM

Machine learning will soon give rise to true artificial intelligence (AI), and has already become an integral aspect of customer engagement innovation.

Read More

Topics: technology, innovation, machine learning

Lessons from Health 2.0 2017

Posted by Regina Liang on Dec 4, 2017 6:00:00 AM

The Health 2.0 conference this year featured a panoply of digital health startups that reimagine the future of healthcare. From predicting health outcomes using genomic and environmental determinants, enhancing payments using blockchain technology, to reducing suicide by addressing mental health and loneliness issues, provider adoption remains a common challenge.

Read More

Topics: Healthcare, connected health, digital health

Did I Take My Pill Today?

Posted by Regina Liang on Aug 15, 2017 11:46:00 AM

~ Authored by Regina Liang & Karolina Chachulska

Three in four adults in the U.S. do not adhere to their drug regimen as prescribed. This could mean not refilling a prescription or taking a smaller or higher dosage than necessary. Medication nonadherence impacts patient treatment and quality of care, and costs the healthcare system $300 billion annually according to PhRMA, the Pharmaceutical Research and Manufacturers of America.  

Read More

Topics: Healthcare

Americans Skip the Doc to Avoid Financial Pain

Posted by Regina Liang on Apr 27, 2017 7:23:12 PM

Due to high out-of-pocket expenses, Americans not only delay medical
bill payments but also medical care. However not every demographic
group is affected in the same way - check out the details here:

Read More

Topics: Healthcare

Social Media’s Power in the Energy Industry

Posted by Regina Liang on Mar 31, 2017 10:43:35 AM

Energy companies rank lowest for consumer satisfaction across all other industries by almost 13% according to DataMentors. With increasing competition from alternative energy resources, new entrants and disruptive technologies, utility giants desperately need to find a more consumer-friendly business model.

Read More

Topics: Energy & Sustainability

Why Electronic Communication is Better in Patient Bill Notifications

Posted by Regina Liang on Jan 30, 2017 7:47:52 PM

A patient averages three bill notifications before submitting a payment. These three notifications are typically delivered via paper statements, creating an expensive cost of $2.41 per patient according to SwervePay.

Read More

Topics: Healthcare